Octaboo Terms and Conditions

Last Updated: 11/6/2026

Website / Platform: www.octaboo.com
Operator: Metas for Programming & Design LLC
Trading Name: Octaboo
Contact Email: info@octaboo.com
Egypt Address: 149 Ahmed Shawqi St., Roushdy, Alexandria, Egypt – 21531
Oman Address: Muscat Governorate, Al Amrat, Madinat Al Nahathah, Block 452, Street 5529, Building 2100

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1. Introduction and Binding Acceptance

These Terms and Conditions govern access to and use of Octaboo, including its website, platform, dashboards, workspaces, unified inbox, AI agents, lead qualification tools, integrations, analytics, APIs, white-label services, onboarding services, and any related software, products, or services provided by Octaboo.

By accessing, registering for, subscribing to, integrating with, or using Octaboo, you confirm that you have read, understood, and agreed to these Terms and Conditions, the Privacy Policy, any applicable Data Processing Agreement, Order Form, subscription plan, platform rules, and any additional written agreement entered into with Octaboo.

If you use Octaboo on behalf of a company, agency, client, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms. In such case, “you” and “Customer” refer to that entity.

If you do not agree to these Terms, you must not access or use Octaboo.

2. Definitions

For the purposes of these Terms:

“Account” means the registered account created to access Octaboo.
“Admin User” means a user with administrative permissions over an account, workspace, team, or client workspace.
“AI Agent” means an automated or semi-automated artificial intelligence assistant made available through Octaboo to respond to, qualify, tag, score, route, summarize, or organize leads and conversations.
“Authorized User” means any employee, contractor, agent, team member, client user, or other person authorized by the Customer to access the Services.
“Business Customer” or “Customer” means the company, agency, organization, professional, or legal entity subscribing to or using Octaboo.
“Client Workspace” means a separate workspace, sub-account, brand environment, or tenant created for a Customer’s own client, brand, campaign, or business unit.
“Customer Data” means all data, messages, leads, prospect records, conversation content, files, scripts, prompts, settings, workflows, integrations, contacts, and other information submitted to, transmitted through, or processed by Octaboo on behalf of the Customer.
“End Customer,” “Lead,” or “Prospect” means an individual or business contact whose data, inquiry, conversation, or profile is processed through Octaboo.
“Integration” means any connection between Octaboo and a third-party platform, including Meta, Facebook, Instagram, Messenger, WhatsApp Business, Google, email, CRM, web forms, websites, advertising platforms, calendars, calls, automation tools, analytics tools, or other external systems.
“Order Form” means any signed agreement, subscription page, quotation, invoice, proposal, purchase order, or written commercial arrangement that describes the Services, fees, subscription period, usage limits, onboarding fees, custom services, or other commercial terms.
“Platform” or “Octaboo” means the Octaboo software-as-a-service platform and related services.
“Services” means all products and services provided by Octaboo, including unified inbox, AI lead qualification, routing, scoring, prospect directory, analytics, reporting, integrations, white-label services, onboarding, support, APIs, and related features.
"Subscription" means the paid or trial access plan granted to the Customer.
“White-Label Services” means branding, custom domain, client workspace, reseller, partner, or agency-branded functionality made available by Octaboo.

3. Nature of Octaboo Services

Octaboo is a software-as-a-service platform for AI-led lead operations. It helps Customers collect inbound leads from multiple channels into one unified inbox, use AI Agents to respond and qualify leads, organize conversations into prospect profiles, route leads to teams, and provide analytics and reporting.

Octaboo may support channels such as WhatsApp, Facebook, Instagram, TikTok, email, websites, forms, ads, CRM systems, calendars, calling tools, and other connected services, depending on the plan, availability, and third-party platform permissions.

Octaboo is not a sales agency, call center, advertising agency, CRM provider of record, legal advisor, financial advisor, medical advisor, employment advisor, credit decision-maker, or regulated decision-making authority.

Octaboo does not guarantee:

that any lead will become a customer;
that any lead will be qualified correctly in all cases;
that use of Octaboo will increase sales, revenue, conversion rate, retention, or profit;
that all messages will be delivered or received without delay;
that third-party platforms will remain available or unchanged;
that AI outputs will always be accurate, complete, compliant, or suitable for a Customer’s business.

The Customer remains responsible for reviewing, approving, and supervising all communications, workflows, AI Agent behavior, lead qualification criteria, advertising claims, legal disclosures, and sales handoff processes.

4. Eligibility and Authority

Octaboo is intended for business and professional use.

By using Octaboo, you confirm that:

you are at least eighteen (18) years old;
you have legal capacity to enter into binding agreements;
you are authorized to act on behalf of the company, agency, or organization you represent;
all information provided during registration, onboarding, billing, and use of the platform is accurate and complete;
your use of Octaboo will comply with applicable laws, regulations, and third-party platform rules.

Octaboo may refuse, suspend, or terminate access where it reasonably believes that an account is unlawful, unauthorized, fraudulent, abusive, misleading, or in breach of these Terms.

5. Account Registration and Security

To use Octaboo, you may be required to create an account and provide accurate registration, business, billing, contact, and authentication information.

You are responsible for:

maintaining the confidentiality of login credentials;
using strong passwords and secure authentication methods;
controlling access to your account and workspaces;
assigning correct user roles and permissions;
removing users who no longer require access;
ensuring that Authorized Users comply with these Terms;
all activities carried out through your account, workspaces, integrations, or API credentials.

You must notify Octaboo immediately if you suspect unauthorized access, credential compromise, misuse, security incident, or unlawful activity involving your account.

Octaboo is not liable for losses caused by weak credentials, shared access, unauthorized internal users, compromised third-party accounts, or failure to manage permissions properly.

6. Customer Responsibilities

The Customer is responsible for the legality, accuracy, quality, and appropriateness of all Customer Data and all instructions given to Octaboo.

The Customer must:

use Octaboo only for lawful business purposes;
provide accurate account and billing information;
ensure that all leads and prospects were lawfully collected;
provide all legally required privacy notices to leads, prospects, customers, and end users;
obtain all required consents for messaging, marketing, WhatsApp communication, email communication, AI-assisted responses, call recording, tracking, data processing, and cross-border transfer where required;
ensure that connected channels are owned, controlled, or lawfully authorized by the Customer;
configure AI Agents, scripts, prompts, qualification questions, escalation rules, and routing settings in a lawful and appropriate manner;
monitor AI Agent outputs and human team responses;
ensure that marketing claims, sales messages, and service descriptions are accurate and not misleading;
comply with all applicable advertising, consumer protection, telecommunications, data protection, electronic marketing, and platform rules;
avoid uploading unnecessary, excessive, unlawful, sensitive, or prohibited data;
ensure that its Authorized Users, clients, and team members comply with these Terms.

The Customer is solely responsible for its relationships with its own clients, leads, prospects, advertisers, partners, vendors, and end customers.

7. Agency, Reseller, and White-Label Use

Octaboo may allow marketing agencies, lead generation agencies, growth teams, consultants, or partners to create multiple client workspaces, resell access, or operate Octaboo under their own brand.

Where the Customer uses White-Label Services, the Customer acknowledges and agrees that:

the Customer remains responsible for its own clients and end users;
the Customer must not misrepresent ownership, legal responsibility, product capabilities, AI capabilities, compliance status, or service guarantees;
the Customer must ensure that each client receives appropriate contractual terms, privacy notices, consent language, and data processing disclosures;
the Customer must not grant client access beyond the permissions agreed with Octaboo;
the Customer must ensure proper separation of client workspaces;
the Customer is responsible for all activity conducted by its clients and Authorized Users;
the Customer may not make warranties, promises, guarantees, or legal commitments on behalf of Octaboo unless expressly authorized in writing;
the Customer may not remove or obscure any required legal, technical, security, or platform notices where such notices are mandatory.

White-label branding may include custom logos, colors, domains, reports, and other brand elements, only as permitted under the applicable plan or Order Form.

Octaboo may suspend White-Label Services where a Customer uses them in a misleading, unlawful, abusive, or non-compliant manner.

8. Connected Channels and Third-Party Integrations

Octaboo may allow Customers to connect third-party platforms, including Meta, Facebook, Instagram, Messenger, WhatsApp Business, Google, email providers, CRM tools, websites, forms, calendars, analytics platforms, and other services.

By enabling an Integration, the Customer authorizes Octaboo to access, receive, transmit, process, store, and display data from that Integration as necessary to provide the Services.

The Customer is responsible for:

having lawful authority to connect the relevant account or channel;
maintaining valid permissions, access tokens, business verification, page roles, admin rights, and credentials;
complying with the third-party platform’s terms, policies, technical requirements, rate limits, and messaging rules;
ensuring that the connected account is not used for spam, fraud, unlawful marketing, or prohibited content;
reviewing any notices, approvals, permissions, or policy updates issued by the third-party platform.

Third-party platforms may change, restrict, suspend, revoke, or discontinue APIs, permissions, messaging windows, templates, webhooks, policies, scopes, or features at any time. Octaboo is not liable for service limitations, outages, suspensions, delivery failures, or loss of functionality caused by third-party platform actions, policy changes, technical changes, or account-level restrictions.

9. Meta, Facebook, Instagram, Messenger, and WhatsApp Business Use

Where the Customer connects Meta, Facebook, Instagram, Messenger, or WhatsApp Business services, the Customer must comply with all applicable Meta terms, WhatsApp Business terms, developer policies, commerce policies, advertising policies, messaging policies, privacy requirements, and data deletion requirements.

The Customer is responsible for ensuring that:

it has lawful authority to connect the Facebook Page, Instagram account, WhatsApp Business account, Business Manager, ad account, lead form, or messaging channel;
all required business verification, number verification, display name approval, payment method, template approval, and platform setup requirements are completed;
messages are sent only to users where lawful permission, consent, or a permitted messaging basis exists;
WhatsApp templates, service messages, marketing messages, OTP messages, and automated replies comply with applicable laws and platform rules;
users are not spammed, misled, harassed, or contacted unlawfully;
opt-out, unsubscribe, stop, or deletion requests are honored where required;
AI Agents do not make misleading, prohibited, discriminatory, unlawful, or unauthorized claims through Meta or WhatsApp channels.

Octaboo may suspend or restrict Meta, Instagram, Messenger, or WhatsApp-related functionality where it reasonably believes there is a violation of law, platform policy, consent requirements, user rights, account integrity, or these Terms.

10. Google API and Google User Data

Where the Customer or an Authorized User connects Google services to Octaboo, the Customer agrees that Google user data may only be used for the user-facing features enabled by the Customer.

Octaboo and the Customer must not use Google user data for advertising, retargeting, personalized ads, interest-based advertising, selling data, creditworthiness assessment, lending purposes, surveillance, or unrelated third-party distribution.

The Customer agrees that:

only necessary Google permissions should be requested and enabled;
Google user data must be used only for the disclosed and authorized purpose;
access to Google user data must not be misrepresented;
Google integrations must not be used to deceive users or Google;
human access to Google user data must be limited to cases where the user has consented, where required for security or troubleshooting, where required by law, or where the data is aggregated and used for internal operations in accordance with applicable rules;
the Customer must not use Octaboo to violate Google API Services User Data Policy, Google APIs Terms of Service, or any applicable Google policy.

Octaboo may suspend or disconnect Google integrations where required for compliance, security, policy enforcement, or risk management.

11. AI Agents and Automated Processing

Octaboo provides AI-assisted features that may help Customers respond to leads, ask qualifying questions, extract information, tag leads, score leads, summarize conversations, route prospects, and prepare sales-ready records.

The Customer acknowledges that AI-generated content may be inaccurate, incomplete, outdated, unsuitable, biased, non-compliant, or inappropriate in certain contexts.

The Customer is responsible for:

selecting appropriate AI use cases;
configuring AI prompts, rules, tone, scripts, qualification questions, and escalation triggers;
reviewing AI outputs before relying on them where appropriate;
ensuring that AI Agents do not make unauthorized legal, financial, medical, employment, insurance, credit, regulated, discriminatory, or contractual decisions;
ensuring that AI Agents do not promise pricing, discounts, approvals, availability, guarantees, delivery dates, credit, eligibility, diagnosis, or outcomes unless expressly authorized and verified;
using human review for high-risk conversations, complaints, sensitive matters, regulated industries, legal commitments, and material customer decisions;
not using AI Agents as the sole basis for decisions that legally require human judgment.

AI Agents are intended to assist with lead operations and qualification. They are not a substitute for professional advice, human supervision, legal review, compliance review, or sales management.

12. Customer Data Ownership and License

As between Octaboo and the Customer, the Customer owns Customer Data.

The Customer grants Octaboo a limited, non-exclusive, worldwide, royalty-free license to host, access, process, transmit, display, copy, modify, structure, analyze, and use Customer Data only as necessary to:

provide the Services;
operate, maintain, secure, and improve the platform;
support integrations and workflows;
provide AI features, routing, analytics, reports, and support;
prevent fraud, abuse, spam, security incidents, and unlawful activity;
comply with law, platform requirements, and these Terms.

Octaboo does not sell Customer Data.

Unless separately agreed in writing, Octaboo does not use Customer-owned lead conversations or prospect data to train general-purpose AI models owned by Octaboo or third parties.

Octaboo may use aggregated, anonymized, or de-identified data for analytics, benchmarking, product improvement, security, and business intelligence, provided such data does not identify the Customer, Authorized Users, leads, prospects, or end customers.

13. Prohibited Data and Sensitive Data

The Customer must not upload, collect, request, process, or transmit sensitive personal data through Octaboo unless this is expressly allowed by the applicable Order Form, Data Processing Agreement, and applicable law.

Sensitive personal data may include health data, biometric data, national identification numbers, financial account data, children’s data, religious beliefs, political opinions, criminal records, or any data treated as sensitive under applicable law.

The Customer must not use Octaboo to process data relating to children, vulnerable persons, regulated medical advice, credit decisions, lending decisions, employment eligibility, insurance eligibility, or other legally sensitive decisions unless expressly agreed in writing and legally permitted.

Octaboo may delete, restrict, or suspend processing of data that appears unlawful, excessive, sensitive, unsafe, or inconsistent with these Terms.

14. Data Protection and Privacy

Octaboo’s processing of personal data is governed by the Octaboo Privacy Policy and, where applicable, a Data Processing Agreement.

Depending on the processing activity:

the Customer is generally the data controller for lead, prospect, customer, campaign, and conversation data;
Octaboo generally acts as a data processor or service provider for Customer Data processed on behalf of the Customer;
Octaboo may act as an independent controller for account, billing, website, marketing, platform security, analytics, legal, and operational data.

The Customer is responsible for establishing a lawful basis for processing Customer Data and for complying with data protection laws applicable to its business, including Egyptian Personal Data Protection Law No. 151 of 2020, GDPR where applicable, electronic marketing laws, telecommunications rules, consumer protection laws, and any relevant sector-specific requirements.

The Customer must provide all required privacy notices and obtain all required consents from leads, prospects, and end customers before using Octaboo to process their data.

Where the Customer is an agency or reseller, the Customer must ensure that its own clients also comply with applicable privacy and data protection obligations.

15. Data Retention, Export, and Deletion

Customer Data may be retained according to the applicable subscription plan, workspace settings, Order Form, Data Processing Agreement, backup practices, and legal requirements.

During the active subscription period, the Customer may export available Customer Data through the platform where such functionality is supported.

Upon termination or expiry of the subscription, Octaboo may delete, anonymize, restrict, or retain Customer Data in accordance with the Privacy Policy, Data Processing Agreement, technical limitations, backup cycles, legal obligations, accounting requirements, security needs, dispute resolution, and legitimate business purposes.

The Customer is responsible for exporting any required Customer Data before termination.

Octaboo is not responsible for loss of Customer Data after account closure, non-payment, termination, expiration of retention periods, or deletion requested by the Customer.

16. Subprocessors and Service Providers

Octaboo may use third-party service providers and subprocessors to provide hosting, infrastructure, databases, AI processing, analytics, monitoring, email delivery, messaging, payments, support, security, development, and integration services.

Octaboo will take reasonable steps to ensure that such providers are subject to appropriate confidentiality, security, and data protection obligations.

Where required by applicable law or Data Processing Agreement, Octaboo will provide information about relevant subprocessors and applicable objection or notice mechanisms.

17. Fees, Subscription Plans, and Payment

Fees, subscription plans, usage limits, billing cycles, setup fees, onboarding fees, integration fees, white-label fees, AI usage fees, message limits, workspace limits, and support levels will be set out in the applicable Order Form, invoice, proposal, platform checkout page, or subscription plan.

Unless expressly stated otherwise:

fees are payable in advance;
subscription fees are recurring;
setup, onboarding, customization, and implementation fees are non-refundable once work begins;
usage-based fees may apply for messages, AI usage, integrations, client workspaces, API calls, or additional users;
taxes, bank charges, payment gateway fees, and currency conversion fees are the Customer’s responsibility;
late payments may result in suspension, downgrade, or termination of Services.

Octaboo may change pricing for future renewal periods by giving notice through the platform, email, invoice, Order Form, or other reasonable means.

18. Trials, Pilots, and Promotional Access

Octaboo may offer free trials, pilots, demo accounts, beta access, promotional credits, or limited access plans.

Trial and pilot access may be limited by time, usage, features, workspaces, integrations, AI usage, users, or support level.

Octaboo may modify, suspend, or terminate trial access at any time.

Unless a paid subscription is activated before the trial expires, access may be automatically disabled and Customer Data may be deleted or restricted after the applicable retention period.

Trial, pilot, beta, and free services are provided “as is” without warranties, commitments, service levels, or support guarantees unless expressly agreed in writing.

19. Onboarding, Setup, and Custom Services

Octaboo may provide onboarding, implementation, integration setup, AI playbook setup, white-label setup, custom reports, training, technical configuration, or other professional services.

The scope, timeline, fees, deliverables, assumptions, dependencies, and acceptance criteria for such services must be set out in an Order Form or written agreement.

The Customer must provide timely access, credentials, approvals, brand assets, channel permissions, business rules, scripts, qualification criteria, and information required for delivery.

Delays caused by the Customer, third-party platforms, missing approvals, incomplete information, payment delays, or platform restrictions may extend timelines and may result in additional fees.

Any services outside the agreed scope may be treated as a change request and may require additional fees.

20. Service Availability and Support

Octaboo will use commercially reasonable efforts to provide reliable access to the Services.

However, Octaboo does not guarantee uninterrupted, error-free, or delay-free operation unless a separate Service Level Agreement is expressly agreed in writing.

Services may be unavailable or limited due to:

scheduled maintenance;
emergency maintenance;
internet or telecom outages;
cloud provider issues;
third-party platform downtime;
API restrictions or changes;
customer account restrictions;
payment issues;
security incidents;
force majeure events;
misconfiguration by the Customer;
high traffic, usage limits, or rate limits.

Support availability, response times, support channels, and priority levels depend on the applicable plan or Order Form.

21. Security

Octaboo will apply reasonable technical and organizational measures designed to protect the platform and Customer Data against unauthorized access, loss, misuse, alteration, or unlawful disclosure.

Security measures may include access controls, role permissions, encryption in transit, monitoring, logging, backups, authentication, secure hosting, vendor controls, and incident response procedures.

The Customer is responsible for:

securing its own devices, networks, connected accounts, and credentials;
managing user permissions;
removing inactive users;
protecting API keys and access tokens;
reviewing workspace access;
ensuring Authorized Users follow security requirements.

No software, network, storage system, integration, or electronic transmission is completely secure. Octaboo does not guarantee absolute security.

22. Acceptable Use

The Customer must not use Octaboo to:

violate any law, regulation, court order, platform policy, or third-party right;
send spam, unlawful marketing, unsolicited messages, or deceptive communications;
harass, threaten, abuse, impersonate, mislead, defame, discriminate, or exploit any person;
collect or process personal data unlawfully;
upload malware, viruses, spyware, malicious code, or harmful files;
attempt unauthorized access to systems, accounts, data, or networks;
reverse engineer, copy, modify, scrape, crawl, or extract platform source code, architecture, models, prompts, or proprietary logic except where legally permitted;
bypass technical limits, usage limits, rate limits, security controls, or access restrictions;
interfere with platform performance or integrity;
use Octaboo for surveillance, profiling, discrimination, unlawful credit decisions, unlawful employment decisions, or unlawful automated decision-making;
send prohibited content through Meta, WhatsApp, Google, email, or other connected platforms;
misrepresent AI Agents as human where such disclosure is legally or contractually required;
use Octaboo to sell, promote, or facilitate unlawful goods or services;
infringe intellectual property, privacy, publicity, confidentiality, or contractual rights;
create competing products using Octaboo’s confidential information, user interface, documentation, APIs, workflows, or proprietary features;
share access with unauthorized third parties.

Octaboo may investigate and suspend accounts that appear to violate this Acceptable Use section.

23. Intellectual Property Rights

Octaboo and its licensors own all rights, title, and interest in and to the Services, platform, software, user interface, dashboards, workflows, AI configurations, algorithms, models, documentation, designs, trademarks, logos, brand assets, databases, analytics structures, reports, code, APIs, templates, and all related intellectual property.

No rights are transferred to the Customer except the limited right to access and use the Services during the active subscription period in accordance with these Terms.

The Customer must not copy, reproduce, distribute, resell, sublicense, modify, create derivative works from, or exploit Octaboo’s intellectual property except as expressly permitted in writing.

The Customer owns its own Customer Data, brand assets, logos, scripts, prompts, lead data, and uploaded content, subject to the license granted to Octaboo to provide the Services.

24. Feedback

If the Customer or any Authorized User provides suggestions, ideas, feature requests, improvements, comments, or other feedback, Octaboo may use such feedback without restriction, compensation, or obligation, provided that Octaboo does not disclose Customer confidential information in doing so.

25. Confidentiality

Each party may receive confidential information from the other party, including business plans, pricing, technical information, data, credentials, product roadmaps, security information, client information, and non-public commercial information.

Each party must:

protect the other party’s confidential information using reasonable care;
use confidential information only for purposes related to the Services;
not disclose confidential information to unauthorized third parties;
restrict access to personnel, contractors, advisors, or service providers who need to know and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly available, already lawfully known, independently developed without use of confidential information, lawfully received from a third party, or required to be disclosed by law.

26. Publicity and Use of Customer Name

Unless the Customer objects in writing, Octaboo may identify the Customer as an Octaboo customer using the Customer’s name and logo in customer lists, presentations, websites, case studies, and marketing materials.

Any detailed case study, performance claim, testimonial, or public announcement that includes confidential metrics or sensitive business details will require the Customer’s prior approval.

White-label customers may request that Octaboo not publicly identify them or their clients.

27. Third-Party Services

Octaboo may contain links, integrations, APIs, or connections to third-party services. Such services are not controlled by Octaboo.

Octaboo is not responsible for:

third-party service availability;
third-party data practices;
third-party security incidents;
changes to APIs or permissions;
third-party account suspensions;
third-party pricing;
third-party platform decisions;
third-party terms, policies, or enforcement actions.

The Customer’s use of third-party services is governed by the terms and policies of those third parties.

28. Compliance With Laws and Platform Rules

The Customer must comply with all laws and regulations applicable to its use of Octaboo, including where applicable:

Egyptian Personal Data Protection Law No. 151 of 2020;
Egyptian Anti-Cyber and Information Technology Crimes Law No. 175 of 2018;
consumer protection laws;
electronic transaction and electronic signature rules;
telecommunications and messaging rules;
advertising and marketing laws;
anti-spam laws;
GDPR and other data protection laws where applicable;
Meta, WhatsApp, Facebook, Instagram, Messenger, Google, email provider, CRM, and advertising platform terms and policies;
industry-specific rules applicable to the Customer’s business.

The Customer is responsible for ensuring that its campaigns, communications, scripts, offers, pricing, claims, disclaimers, and follow-up processes comply with applicable laws.

29. No Professional Advice

Octaboo may provide automation, AI assistance, lead qualification, reporting, analytics, and operational insights.

These outputs are not legal, tax, financial, medical, employment, insurance, credit, or professional advice.

The Customer must obtain independent professional advice where required and must not rely on Octaboo as a substitute for legal, compliance, financial, medical, or regulated professional review.

30. No Guarantee of Results

Octaboo may help improve lead handling, response speed, qualification consistency, routing, reporting, and operational visibility.

However, Octaboo does not guarantee any particular commercial result, including:

sales revenue;
lead conversion;
qualified lead percentage;
client retention;
return on ad spend;
appointment attendance;
sales closure;
response rate;
message delivery rate;
campaign performance;
profitability.

Any figures, case studies, projections, dashboards, or analytics are informational and depend on many factors outside Octaboo’s control.

31. Suspension

Octaboo may suspend or restrict access to all or part of the Services immediately if:

fees are overdue;
the Customer breaches these Terms;
the Customer violates law or platform rules;
the Customer creates security, privacy, legal, reputational, or operational risk;
the Customer’s use may harm Octaboo, other customers, third-party platforms, or end users;
a connected platform requires suspension;
fraud, spam, abuse, unauthorized access, or suspicious activity is detected;
continued access may expose Octaboo to liability.

Suspension does not relieve the Customer of payment obligations.

32. Term and Termination

These Terms remain in effect while the Customer accesses or uses Octaboo.

The Customer may terminate its subscription according to the applicable Order Form, billing terms, or platform cancellation process.

Octaboo may terminate the Services if:

the Customer materially breaches these Terms;
payment remains overdue after notice where notice is required;
the Customer becomes insolvent or ceases business;
continued provision of Services becomes unlawful, restricted, or impractical;
third-party platform access required for the Services is suspended, revoked, or materially restricted;
the Customer’s conduct creates legal, security, compliance, or reputational risk.

Upon termination, the Customer’s access to the Services may end, and Customer Data may be handled according to the Privacy Policy, Data Processing Agreement, retention settings, and applicable law.

33. Effect of Termination

Upon termination or expiry:

the Customer must stop using Octaboo;
all unpaid fees become immediately due;
access to accounts, workspaces, integrations, reports, AI Agents, APIs, and Customer Data may be disabled;
Octaboo may delete or retain Customer Data according to its retention practices and legal obligations;
licenses granted to the Customer end immediately;
clauses relating to payment, confidentiality, intellectual property, data protection, disclaimers, limitation of liability, indemnity, dispute resolution, and governing law survive.

34. Disclaimers

To the maximum extent permitted by law, Octaboo provides the Services on an “as is” and “as available” basis.

Octaboo disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, security, uninterrupted operation, and error-free performance.

Octaboo does not warrant that:

the Services will meet all Customer requirements;
AI outputs will be correct or compliant;
all integrations will remain available;
all messages will be delivered;
all leads will be captured;
all duplicate records will be detected;
all routing, scoring, or qualification results will be accurate;
third-party platforms will approve or maintain Customer access;
the Services will be free from bugs, delays, outages, or security risks.

Nothing in these Terms excludes warranties or liabilities that cannot be excluded under applicable law.

35. Limitation of Liability

To the maximum extent permitted by law, Octaboo, its affiliates, officers, directors, employees, contractors, suppliers, licensors, and partners shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of revenue, loss of customers, loss of data, loss of goodwill, business interruption, reputational harm, lost opportunities, advertising losses, or sales losses.

To the maximum extent permitted by law, Octaboo’s total aggregate liability arising out of or related to the Services, these Terms, any Order Form, or any related claim shall not exceed the fees actually paid by the Customer to Octaboo for the affected Services during the twelve (12) months immediately preceding the event giving rise to the claim.

The limitations apply whether the claim is based on contract, tort, negligence, strict liability, statutory duty, misrepresentation, or any other legal theory.

These limitations do not apply to liability that cannot be limited under applicable law.

36. Customer Indemnity

The Customer agrees to defend, indemnify, and hold harmless Octaboo, its affiliates, officers, directors, employees, contractors, suppliers, licensors, and partners from and against any claims, damages, fines, penalties, losses, liabilities, costs, and expenses arising from or related to:

Customer Data;
Customer’s use of the Services;
Customer’s breach of these Terms;
Customer’s violation of law or third-party rights;
Customer’s violation of Meta, WhatsApp, Google, email, CRM, advertising, or other platform policies;
Customer’s communications with leads, prospects, or end customers;
Customer’s failure to obtain valid consent or provide required privacy notices;
Customer’s misuse of AI Agents;
Customer’s scripts, prompts, offers, claims, or sales communications;
Customer’s white-label, reseller, or agency services;
Customer’s clients or Authorized Users;
Customer’s unauthorized access, security failure, or credential compromise;
any dispute between the Customer and its own clients, leads, prospects, advertisers, vendors, or end customers.

37. Force Majeure

Octaboo is not liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, internet outages, telecommunications failures, cloud provider outages, power failures, cyberattacks, third-party platform changes, API restrictions, payment processor issues, epidemics, civil unrest, or other force majeure events.

38. Notices

Octaboo may provide notices through the platform, email, invoice, dashboard notification, website notice, or other reasonable communication method.

The Customer is responsible for keeping contact details accurate and monitoring official communication channels.

Notices to Octaboo must be sent to:

Email: info@octaboo.com
Subject: Legal Notice – Octaboo Terms

39. Amendments

Octaboo may update these Terms from time to time to reflect legal, operational, technical, security, platform, or business changes.

The updated version will be posted on the website or platform with a revised “Last Updated” date.

Where required by law or where changes are material, Octaboo may provide additional notice.

Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

40. Assignment

The Customer may not assign or transfer these Terms, any Order Form, account, subscription, or rights under the Services without Octaboo’s prior written consent.

Octaboo may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, change of control, or corporate reorganization.

41. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable.

The invalid provision shall be replaced or interpreted to achieve the closest lawful commercial effect.

42. No Waiver

Failure or delay by Octaboo to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

A waiver is effective only if made in writing by an authorized representative of Octaboo.

43. Relationship of the Parties

The parties are independent contractors.

These Terms do not create a partnership, joint venture, employment relationship, franchise, fiduciary relationship, agency relationship, or exclusive arrangement between the parties.

The Customer may not bind Octaboo or make commitments on behalf of Octaboo unless expressly authorized in writing.

44. Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, Order Form, subscription plan, invoices, and any referenced policies, constitute the entire agreement between the Customer and Octaboo regarding the Services.

If there is a conflict between documents, the following order applies unless expressly stated otherwise:

signed Order Form or master agreement;
Data Processing Agreement for data processing matters;
these Terms;
Privacy Policy;
platform documentation or website materials.

45. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles.

The parties shall first attempt to resolve any dispute amicably within thirty (30) days from the date one party notifies the other of the dispute.

If the dispute is not resolved amicably, the Cairo Economic Courts shall have exclusive jurisdiction over disputes arising from or related to these Terms, the Services, the platform, any Order Form, or the relationship between the parties, unless mandatory law requires another competent authority.

46. Language

These Terms may be published in English, Arabic, or other languages.

In case of conflict between versions, the controlling version shall be: English.

47. Contact Information

For legal, billing, privacy, or support inquiries:

Entity: Octaboo / Metas LLC
Email: info@octaboo.com
Phone: +20 (0)35 415 990 / +20 (0)155 559 3762
Website: www.octaboo.com
Egypt Address: 149 Ahmed Shawqi St., Roushdy, Alexandria, Egypt – 21531
Oman Address: Muscat Governorate, Al Amrat, Madinat Al Nahathah, Block 452, Street 5529, Building 2100

48. Customer Acknowledgment

By creating an account, connecting a channel, using an AI Agent, subscribing to a plan, inviting users, creating a client workspace, enabling integrations, or otherwise using Octaboo, the Customer confirms that it has read, understood, and agreed to these Terms and Conditions.